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ENVIO E DEVOLUÇÕES

Shipping and Delivery Policy

Patapremium is committed to delivering your products with speed, security and transparency. Below, we detail how our shipping process works:

1. Delivery Times The estimated delivery time for products varies from 4 to 13 working days. Please note: The delivery time starts counting from the confirmation of payment by the bank or credit card provider, and not from the moment of purchase.

2. Order Processing

Following payment confirmation, your order goes through a picking, packing and dispatch phase, which takes 1 to 2 days (already included in the total delivery time).

As soon as the parcel is dispatched, you will receive an email with the tracking code to follow your order's journey in real time.

3. Delivery Attempts

The couriers/Royal Mail will make up to 2 delivery attempts at the specified address.

If there is no one to receive the parcel after these attempts, the product may be returned to our distribution centre or made available for collection at the nearest delivery office. Reshipping costs due to an incorrect address or absence will be the customer's responsibility.

4. General Conditions

  • External Factors: In cases of force majeure, such as strikes, extreme weather conditions, regional holidays or courier logistical problems, the delivery time may be subject to minor changes. We will contact you should any unexpected event occur.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT OUR EMAIL: premiumpata@gmail.com.

Thank you for your purchase, it was a pleasure being your choice.

RETURN AND EXCHANGE POLICY

At Patapremium, we want you to be completely satisfied with your purchase. Our policy has been developed in full compliance with UK consumer protection laws.

1. Right to Cancel (14-Day Cooling-Off Period)

Under UK law, you have the right to cancel your purchase and request a full refund within 14 calendar days, starting from the day after you receive the product, without needing to provide a reason.

  • How to request: To exercise your right to cancel, you must clearly notify us via email at premiumpata@gmail.com before the 14-day period expires.

2. Conditions for Returns and Exchanges

For the refund or exchange to be processed, the product must meet the following requirements:

  • The item must be returned in its original packaging and show no signs of use or damage.

  • All accessories, manuals and included free gifts must be sent back with the product.

  • Exceptions: The 14-day cancellation right does not apply to personalised products, sealed hygiene items that have been opened after delivery, or perishable goods.

3. Return Shipping Costs

The cost of return shipping for a change of mind or cancellation is the customer's responsibility, unless the delivered product is damaged or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee a refund if the product is lost before reaching our distribution centre.

4. Refunds

Once we receive the product back and inspect its condition, we will process your refund.

The refund will be issued using the same payment method you chose at the time of the original purchase, within a maximum of 14 days after we receive the returned item or proof of its return shipping.

Digital Compliance Note (Cookies and Privacy)

In compliance with the UK's PECR (Privacy and Electronic Communications Regulations), please note that:

  • This website uses cookies to ensure the best browsing experience, analyse website traffic and personalise adverts.

  • Upon accessing our page, you will see a Cookie Consent Banner. You can accept, decline or manage your privacy preferences at any time directly through this banner.

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