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Shipping & Returns

Shipping and Delivery Policy

SaveShoppe Pet Club is committed to delivering your products with speed, security and transparency. Below, we detail how our shipping process works:
  1. Delivery Times The estimated delivery time for products varies from 3 to 12 working days. Please note: The delivery time starts counting from the confirmation of payment by the bank or credit card provider, and not from the moment of purchase.
  2. Order Processing Following payment confirmation, your order goes through a picking, packing and dispatch phase, which takes 1 days (already included in the total delivery time). As soon as the parcel is dispatched, you will receive an email with the tracking code to follow your order's journey in real time.
  3. Delivery Attempts The couriers/Royal Mail will make up to 2 delivery attempts at the specified address. If there is no one to receive the parcel after these attempts, the product may be returned to our distribution centre or made available for collection at the nearest delivery office. Reshipping costs due to an incorrect address or absence will be the customer's responsibility.
  4. General Conditions External Factors: In cases of force majeure, such as strikes, extreme weather conditions, regional holidays or courier logistical problems, the delivery time may be subject to minor changes. We will contact you should any unexpected event occur.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT OUR EMAIL:
Supportsaveshoppenetpetclub@gmail.com
Thank you for your purchase, it was a pleasure being your choice.

RETURN AND EXCHANGE POLICY

Return & Refund Policy
At SaveShoppe Pet Club, we want you to be completely satisfied with your purchase. This policy outlines our return, exchange, and refund process.
1. 14-Day Return Window
You may request a return or exchange within 14 calendar days of receiving your item, no reason required.
How to request: To start a return, please email us at Supportsaveshoppenetpetclub@gmail.com before the 14-day period expires.
2. Conditions for Returns and Exchanges
For the refund or exchange to be processed, the product must meet the following requirements:
  • The item must be returned in its original packaging and show no signs of use or damage.
  • All accessories, manuals and included free gifts must be sent back with the product.
Exceptions: Our return policy does not apply to personalised products, sealed hygiene items that have been opened after delivery, or perishable goods.
3. Return Shipping Costs
The cost of return shipping for a change of mind or cancellation is the customer's responsibility, unless the delivered product is damaged or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee a refund if the product is lost before reaching our fulfilment centre.
4. Refunds
Once we receive the product back and inspect its condition, we will process your refund.
The refund will be issued using the same payment method you chose at the time of the original purchase, within a maximum of 14 days after we receive the returned item or proof of its return shipping.
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